Category Archives: Business Management

An estimated 1 in 5 customers don’t purchase for a 2nd time resulting in a 20% customer defection rate. Most of this 20% is because they are unhappy with the service they received, and a perception of indifference towards them.

As long as you develop messages that explain why a customer should spend more, increasing your prices should not be seen as the taboo topic it sometimes is.

The answer to this question depends on a number of factors, including the quality of your leads, your sales process, and the effectiveness of your sales team.

There are two critical elements you need to understand before you build your sales funnel. In this article we’ll show you what they are and guide you through building your funnel.

You might be asking why we, as chartered accountants, are sharing business growth advice. It’s simple. We work with businesses of all sizes and structures and see what works, and what is less effective.