Communication is as much about non-verbal communication and listening as it is about speaking. Here are some crucial concepts that managers often forget: Listen with intent Most of us believe we have great listening skills. The fact is, most of us don’t listen well at all. Effective managers purposefully listen. They can easily change how they […]
The Benefits of Employee Surveys
It is expensive and time consuming to hire new employees. As such, businesses need to focus on keeping their staff satisfied in the workplace. Surveys provide vital feedback to management on matters such as: Compensation In general, management should have an idea if employees are satisfied with their current compensation. However, you will never really […]
Auto Enrolment & Pension Reform
In the UK today, millions of people are failing to save enough to have the income they would like in retirement. Life expectancy is increasing but people are saving less into pensions. To meet this challenge, the Pensions Act 2008 laid the foundations for a fundamental reform of workplace pensions requiring every employer to automatically […]
Generating PR for Your Business
Generating PR for your firm is all about telling a story, raising awareness and ensuring that when a potential customer needs your product or service, your brand is the name that springs to mind first. If you really want to raise the profile of your business, you will need to develop a PR campaign, which […]
Dealing With Absenteeism
No matter how big or small your organisation, absenteeism can be an issue. It is impossible to eliminate staff absences entirely but every business needs sufficient controls in place in order to minimise disruption and loss of productivity. As an employer or business manager, the best place to start must be your sickness and absence […]
Tips for Improving Client / Customer Relationships
One of the most important parts of any business is maintaining and enhancing relationships with clients. This makes the time spent on a project more enjoyable, satisfying and effective. Improved relationships also improve the chance that the firm will get referrals and future business. Be clear and open with client This is the number one […]
Word of Mouth Marketing
‘Word of Mouth’ is still one of the most effective marketing techniques, online or offline. In today’s tough market, businesses are fighting for their share of sales. If you can create a reputation and get people talking, you can win new business for your firm. The best thing about word of mouth marketing is that […]
Ensuring your Strategy Works at all Levels of your Business
High-level strategy gives direction to the management team of a business. However, such high level plans can often prove to be of little use to other workers within the organisation. Aspects of the strategy must be distilled down to actions and plans which will drive the various areas of the business towards the common goals […]
Tips for Motivating your Team
Learning how to manage a team effectively is one of the most difficult skills any manager has to develop. Keeping your team motivated, enthused and focused on the firm’s goals is critical to the success of your business, but how do you do that exactly? Here are a few tips to help you motivate your […]