Mullen Stoker’s Managing Director, Neil Mullen recently met with Emma Lewell, MP for South Shields, to discuss the increasing administrative challenges that taxpayers and advisers are facing when dealing with HMRC. As a firm that supports clients across both accountancy and IT solutions, we are seeing a growing number of issues related to delays, communication difficulties, and inconsistent handling of routine matters.
From the meeting, the overall message was clear: the current level of service is placing unnecessary strain on individuals and businesses, and meaningful improvements are urgently needed.
Why We Are Sharing This With You
We believe it is important to keep our clients informed about the steps we are taking to represent their interests. HMRC’s administrative performance directly affects cash flow, compliance deadlines, business operations, and peace of mind, and we want to ensure your experiences are accurately reflected when we speak to policymakers.
By sharing this update, we aim to:
- Highlight ongoing concerns surrounding HMRC processes and accessibility
- Encourage clients to share their own recent experiences, positive or negative
- Build a collective picture that will help strengthen future representations
- Reassure you that your concerns are being taken seriously at a parliamentary level
We Welcome Your Feedback
If you have experienced delays, difficulties, or unexpected issues in your recent interactions with HMRC, whether regarding refunds, enquiries, correspondence, or helplines, we would value your input.
Your feedback will help us:
- Identify patterns
- Provide evidence when raising concerns
- Better support you as your appointed agents
You can reply using our enquiry form below, reach out by emailing info@mullenstoker.co.uk or call our office on 0191 374 0300.
Together, we can help push for a more reliable, efficient and supportive HMRC service for all taxpayers and agents.
